Free returns!

Welcome to Footway Group - We run Specialized Stores Online

Frequently asked questions

Do you want to return the product?

You can easily return it without charge and get your money back. We offer a 365-day returns policy. Please follow these steps to return your order:
1. Put the product in its original packaging and/or in a plastic bag and close it.
2. Attach the return label outside the parcel.
3. Drop off your return or order pick up as per below

a) UPS - drop off the parcel to a UPS Access point together with the enclosed proforma invoice.
b) DHL Express Worldwide - contact DHL Express at ( or call 0844 248 0844 to book your pickup. When booking, use the Waybill number stated on your return label.
c) DHL Parcel Connect (Economy) - leave the return with your DHL Freight service point, a DHL Freight locker or book a pick-up.

When we have received the product, we will refund you. It could take up to 7 business days for the return to be registered.
Missing your return label? You may download a new return label for free by logging into our platform.

Change of product

If you want to make an exchange, just place a new order and return the other product for a refund.


Do you need to make a complaint on a product? Send an e-mail to Attach a picture along with your order number and a brief description and we'll help you further.

Shipment time

All products on the website are in stock. When you order on weekdays, we will ship within 24h. You will then receive a tracking number via email. Your parcel will arrive as specified in the checkout, depending on carrier.

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General Terms and Conditions

For more information about personal data management, integrity and other terms and conditions, see  General Terms and Conditions.

Contact information

Customer support
0800 098 8300

We're open 8-16 all business days

Our warehouses

NB! – Use the returns label when returning items.

Mineralgatan 7
254 64 Helsingborg

Williams Väg 13
635 06 Eskilstuna

All products shown on the website are stocked in our warehouses, which gives the shortest possible delivery time. If the product does not fit, we welcome returns. In the event of a return please use our returns label.

Other contact information

Local administration

Footway UK (NB! - not warehouse) 
5 Upper Montagu Street
London W1H 2AG
VAT: GB 299688017

Footway Group AB
PO Box 1292, 164 29 Kista
Sweden 556818-4047
VAT: SE556818404701

Press and Investor Relations

Susanne Cederström
+46 735 266 098

Corporate Contacts

Daniel Mühlbach, Managing Director
+46 735 336 545

Louise Liljedahl, Operations
+46 763 168 140

Footway HQ

Victoria Tower, floor 31
Nolsögatan 3
Stockholm, Kista

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© 2010-2022 Footway Group AB Listed on Nasdaq First North Growth - 0800 098 8300
United Kingdom